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Privacy Policy

This Privacy Policy explains how Zampil collects, uses, discloses, and protects information in connection with the website, applications, analytics platform, APIs, scripts, dashboards, and related services available at zampil.com.

Zampil is built as a privacy-focused web analytics service. We aim to minimize data collection and process information only as necessary to operate, secure, and improve the service.

1. Scope

This Privacy Policy applies to information processed by Zampil when you:

  • visit zampil.com;
  • create or manage an account;
  • use our analytics products and related services;
  • contact us for support, sales, or general inquiries;
  • interact with our emails, forms, documentation, or integrations.

This Privacy Policy does not override any separate agreement we may have with customers, such as a data processing agreement or enterprise contract.

2. Our Role

Depending on the context, Zampil may act as:

  • Controller of personal information related to our own business operations, such as account administration, billing, support, security, and marketing communications; and
  • Processor or service provider for analytics data that our customers collect or submit through the service.

If you are a visitor to a website that uses Zampil analytics, the operator of that website is primarily responsible for how your information is collected and used on that site.

3. Information We Collect

We may collect the following categories of information, depending on how you interact with Zampil:

Account and Contact Information

  • name;
  • email address;
  • organization or company name;
  • account credentials or authentication-related data;
  • communication preferences.

Billing and Transaction Information

  • billing contact details;
  • subscription plan details;
  • payment status and transaction metadata;
  • limited payment-related records provided by payment processors.

Full payment card information is typically processed directly by our payment providers and not stored by Zampil unless explicitly stated otherwise.

Support and Communications

  • messages you send to us;
  • support requests and related attachments;
  • survey responses, feedback, and other communications.

Technical and Usage Information

  • IP address or network-related information;
  • browser type, device type, and operating system;
  • referrer information;
  • pages viewed, interactions, and approximate timestamps;
  • logs relating to authentication, security, errors, and service performance.

Workspace and Configuration Data

  • sites, properties, projects, or workspaces you create;
  • team member access settings;
  • configured events, goals, filters, and integrations;
  • preferences and account settings.

4. Analytics Data Processed for Customers

Zampil provides web analytics tools for customers. In that role, we may process analytics data on behalf of customers, such as:

  • website visits and page views;
  • event and conversion data;
  • referrers and campaign parameters;
  • device, browser, and general technical metadata;
  • aggregated or pseudonymized usage information generated through customer implementations.

Because Zampil is privacy-focused, we aim to limit unnecessary collection and encourage customers to implement the service in a data-minimizing way. However, customers control their specific setup, and they are responsible for their own legal compliance, disclosures, and configuration choices.

Customers must not use Zampil to intentionally submit sensitive personal information unless expressly supported and lawfully justified.

5. How We Use Information

We may use information for the following purposes:

  • to provide, operate, maintain, and improve Zampil;
  • to create and manage accounts and subscriptions;
  • to process payments and administer billing;
  • to deliver dashboards, reports, and analytics features;
  • to respond to inquiries, requests, and support tickets;
  • to monitor performance, debug issues, and maintain reliability;
  • to detect, prevent, and investigate fraud, abuse, or security incidents;
  • to comply with legal obligations and enforce our terms;
  • to communicate with you about service-related matters;
  • to send marketing or product updates where permitted by law and subject to your preferences.

Where applicable data protection law requires a legal basis for processing, we may rely on:

  • Performance of a contract, such as providing the service you request;
  • Legitimate interests, such as securing, improving, and administering the service;
  • Consent, where required by law;
  • Legal obligation, where processing is necessary to comply with applicable law.

If we rely on consent, you may withdraw it where permitted by law, though this will not affect prior processing.

7. How We Share Information

We do not sell personal information in the ordinary sense of exchanging it for money. We may share information in the following circumstances:

  • Service providers and vendors that help us operate the service, such as hosting, infrastructure, authentication, analytics, customer support, email delivery, and payment processing providers;
  • Team members and authorized users within your account or organization, according to your settings;
  • Legal and compliance disclosures where required by law, regulation, court order, or governmental request;
  • Protection of rights and safety where necessary to protect Zampil, our users, or others;
  • Business transfers in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar transaction.

We may also disclose information in aggregated or de-identified form where it does not reasonably identify an individual.

8. Data Retention

We retain information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to provide the service, comply with legal obligations, resolve disputes, enforce agreements, and maintain security and business records.

Retention periods may vary depending on:

  • the type of information involved;
  • your account status and subscription;
  • technical and operational needs;
  • legal, accounting, or regulatory requirements.

We may delete or anonymize information when it is no longer needed for these purposes.

9. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or method of electronic storage is completely secure. Accordingly, we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials and for using appropriate security practices within your organization.

10. International Data Transfers

Your information may be processed in countries other than the country where you live or are located. Those countries may have data protection laws that differ from the laws in your jurisdiction.

Where required, we take steps intended to provide appropriate safeguards for international transfers, which may include contractual protections or other recognized transfer mechanisms.

11. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

  • access the personal information we hold about you;
  • request correction of inaccurate or incomplete information;
  • request deletion of your information;
  • object to or restrict certain processing;
  • request portability of certain information;
  • withdraw consent where processing is based on consent;
  • opt out of certain communications.

To exercise applicable rights, contact us at admin@zampil.com. We may need to verify your identity before fulfilling a request. We may also decline or limit requests where permitted by law.

If we process information on behalf of a customer, we may direct your request to the relevant customer, who is the primary controller for that data.

12. Cookies and Similar Technologies

We may use cookies, local storage, pixels, or similar technologies on zampil.com or within the service for purposes such as:

  • authentication and session management;
  • security and fraud prevention;
  • remembering preferences and settings;
  • measuring site performance and service usage;
  • improving user experience.

Where required by law, we will seek consent before using non-essential cookies or similar technologies. You may also be able to control cookies through your browser settings, though disabling certain technologies may affect service functionality.

13. Children’s Privacy

Zampil is not directed to children, and we do not knowingly collect personal information from children in violation of applicable law. If you believe that a child has provided personal information to us unlawfully, please contact us so we can review and address the issue.

14. Third-Party Services

Our website or service may contain links to, integrations with, or features provided by third-party services. We are not responsible for the privacy practices, content, or security of those third parties. We encourage you to review their privacy policies and terms.

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or the service itself. The updated version becomes effective when posted on zampil.com or otherwise made available through the service.

Your continued use of Zampil after an updated Privacy Policy is posted constitutes your acknowledgment of the revised policy to the extent permitted by law.

16. Contact

If you have questions, requests, or concerns about this Privacy Policy or our data practices, you may contact us at:

Email: admin@zampil.com
Website: zampil.com